Refund Policy
Returns and Refunds
Here at www.zokatrade.com, we want to make sure you are completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a flexible return policy.
Return Period
You have up to 7 days from the date you receive your product to request a return.
Return Conditions
The product must be in its original packaging, with no signs of use.
The product must not be damaged or altered.
Customized or custom-made items may not be eligible for return unless there is a manufacturing defect.
Return Process
Contact us through our customer service channel (email or post).
Inform us of the reason for the return and the order number.
We will send you detailed instructions on how to proceed with the return.
Refund
Once we receive the returned product and verify its condition, we will process the refund. The amount will be credited to the same payment method used for the original purchase.
Contact
If you have any questions about our return policy, please contact us:
Email: info@zokatrade.com
Address: Anton Pegan 7, Negotino, North Macedonia
MK
EN